Copyright © 1998-2016 Maurice Hood Dental Laboratory Ltd.
Terms of Business
We recognise that customer satisfaction is fundamental to the success of our business. If you receive anything other than exceptional service we want to hear from you.
Our aim is to provide your patient with a quality and functional restoration through mutual co-operation.
Terms Of Business
Accounts must be settled within 28 days of the invoice date.
Accounts outstanding after 60 days will incur an initial 10% surcharge and 2% per month thereafter.
Any claim for credit must be made within 21 days of receiving the invoice.
Unfinished work that has been out of the laboratory for over two months will be part invoiced to the last completed stage.
Prescription forms, polythene bags and return address labels supplied on request.
All services are, as far as possible, inclusive with no surcharge for a pre-arranged quick turn around, special deliveries etc.
Please allow a minimum of three days processing time in the laboratory for bites, try-ins, finishes, single unit crowns, etc. An extra day should be allowed if fitting to a model is required. Five days for large multiple units and bridges and two weeks for Chrome Cobalt castings is requested. Work can be processed more quickly, however, by prior arrangement.
We will in most instances do all remakes and adjustments free of charge. However, issues that are not of our making, work where we have been instructed to proceed despite issues raised by ourselves or requests for shade changes will be subject to an additional fee.
Likewise items specifically requested and supplied may be subject to an additional fee.
We offer a minimum three year warranty on all of our private work and will, in some instances, extend this to match the guarantees offered by some tooth manufacturers. This covers any adjustment, repair or remake where an appliance has failed due to faulty materials or workmanship.
To help ensure quality Maurice Hood Dental Laboratory Ltd. is ISO9001:2008 accredited as well as being DAMAS registered. ISO9001:2008 is an international quality control standard, and something only a handful of other laboratories have achieved. It means we are monitored and audited to make sure our customers receive the very best service possible.
ISO 9001 Registered
STRAUMANN CARES CAD/CAM
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|Terms of Business|
|Crown & Bridge Restorations|
|Attachments & Telescopic Crowns|
|Chrome Cobalt Restorations|
|Hints & Tips|
|Lab to Lab|
|Straumann Cares System|
|DuraFlex Flexible Restorations|
|Removable Bridges & Clasps|
|Crowns & Bridges|